Announcements


Reflecting on 2023: A Year of Growth, Magic, and Universes Beyond

Greetings, Magic enthusiasts and valued customers!

As we approach the final days of 2023, we can't help but feel a surge of gratitude and excitement for the incredible journey we've embarked on together.

In the world of MTG MATE, this year has been nothing short of extraordinary. We've witnessed the magic unfold as we successfully sold and traded more cards than ever before. Your passion for the game and dedication to building a vibrant community have made these achievements possible.

It's also clear that The Universes Beyond series has truly captured the hearts of Magic enthusiasts, and the standout success of "Tales of Middle-earth" stands testament to that. The community's enthusiasm for exploring new universes and revisiting old favorites has made this series one of the most popular sets yet.

Between the influx of cards traveling through our office and wildly popular new Magic sets, to keep pace and ensure we deliver top-notch service, we've had to grow our team. The addition of new team members has not only strengthened our capabilities but has also brought fresh perspectives to enhance your overall experience with MTG MATE.

As we bid farewell to 2023, MTG MATE will be taking a brief hiatus from December 20th to January 8th. During this time, all orders placed and buylists received after the 20th will start being processed upon our return. This break will allow our hardworking team to recharge and come back ready to fulfill your 2024 needs.

A special thank you is in order. None of our accomplishments would be possible without the unwavering support of our incredible community. Your trust, feedback, and enthusiasm fuel our passion for what we do, and for that, we are profoundly grateful.

As we turn the page to a new year, we're thrilled to announce that 2024 will bring even more excitement to the Magic community. Brace yourselves as Magic visits planes, old and new, and perhaps even some beyond! The adventure continues, and we can't wait to share it with you.

In conclusion, as we wrap up an unforgettable year, we extend our warmest wishes to you and your loved ones for a joyful holiday season. Thank you for being an integral part of our magical journey in 2023. Here's to more enchanting moments, growth, and discovery in the upcoming year.

Stay magical!
From Nick and the MTG MATE Team


XMAS 2022 Promotion

Attention Magic the Gathering fans!

As we are closed over the holiday season and won't resume shipping orders until Jan 6th, we want to make it a little easier for you to get your hands on the MTG singles you need.

From December 19th to January 5th, use the coupon code XMAS2022 at checkout to get 5% off your order!

This is the perfect opportunity to fill some holes in your collection, complete that commander deck you've been working on or just treat yourself to some new cards.

Don't forget, we also offer a merge feature for customers who want to place multiple orders. Simply follow the instructions here to combine your orders into one shipment and save on shipping costs.

We hope you have a wonderful holiday season and a happy new year. Thank you for choosing us for all your MTG single needs!
The MTG MATE Team


Shipping during 2022 Holiday Season

Dear MTG MATE customers,

As the end of the year approaches, we wanted to take a moment to reflect on what has been an incredible year for MTG MATE.

First, we celebrated the launch of foil cards for sale on our platform, which was a huge success. We know our customers have been eagerly awaiting this, and we're so glad to have been able to offer them even more options for their collections.

Additionally, this year has seen more magic sets released than ever before, and we have been thrilled to offer them to our customers. We know that our customers are passionate about the game, and we are committed to providing the latest and greatest cards to enhance their collections and gameplay experience.

As the year comes to a close, we want to let our customers know that the office will be closed from Monday 19th December, 2022 to Friday 6th Janurary, 2023. Any orders placed before the 19th will ship before the holiday break, but orders placed after that date will not ship until we reopen on the 6th. We apologize for any inconvenience this may cause.

Mail during the holiday period can take a bit longer than usual. Australia Post has advertised last shipping dates of 12/12/22 for regular post and 19/12/22 for express post items to arrive before Christmas. So, if you are planning on sending any gifts to friends and family, please keep these dates in mind to ensure they arrive in time.

All buylist orders received before Friday 16th December, 2022 will be processed before the holiday break. Any buylist orders received after that date will be processed after we reopen on the 6th. We anticipate a few days to catch up on the backlog once we return, so we appreciate your patience during that time.

We want to take a moment to thank all of our customers for their support in 2022. We couldn't have done it without you, and we are grateful for your continued loyalty to MTG MATE.

As we look forward to 2023, we are excited for all that the new year has in store. We hope that it is even bigger and better than 2022, and we can't wait to continue providing our customers with the best selection of Magic: The Gathering cards.

Thank you again, and happy holidays from all of us at MTG MATE.

Sincerely,
Nick


Delays due to staff shortages

We're currently experiencing some delays due to illness-related staff shortages.

While we will still endeavour to keep our turn around times as high as possible with the available staff, there might be a slight delay with support requests, buylist processing, and dispatching of larger orders (50+ cards), and registered mail.

With any luck, our absent team members will be feeling 100% in no time, and we'll be firing on all cylinders again!


Delays due to flooding in South East Queensland

Due to the flooding in South East Queensland, we will be closed at least until Wednesday 2, March.

On Tuesday evening, we'll re-evaluate if it is safe for staff to travel to work, and reopen the premesis.
All shipping will be suspended until we reopen.
As there will be a backlog of orders to process, and not all staff will be able to return to work immediately, please expect some delays until we're back up and running at full capacity.

We appreciate your understanding during this time.


Shipping during 2021 Holiday Season

2021 is almost coming to a close. I'm sure you're all as eager as us to take a break and make the most of the holiday period. We'll be closing our offices for a brief period over the break.

Orders placed on or before December 19th will get mailed out before we escape for the year.
Any orders placed after this date will be mailed out by Thursday, January 6th when we're back and operating at full capacity.

Buylist orders will also be subject to the above changes.

If you do want to place an order during our shutdown period (Dec 20th - Jan 4th), use the coupon code "XMAS2021" to get 5% off cards on your orders placed before January 5th.

From the team at MTG MATE,
Make the most of the break, and we'll see you all in 2022.


Brisbane Lockdowns July/August 2021

In light of the current Brisbane Lockdown, we anticipate some delays throughout the business.

This will extend to:

  • Orders being dispatched
  • Buylist orders being received and processed
  • Delivery delays by Australia Post
  • As we become more aware of what these delays are, and how they affect the daily operation of MTG MATE, we'll make posts and endeavour to keep everyone up to date. As always, we'll be contactable through our support email.

    Your understanding and patience while we work through these difficult times is appreciated.


    Strixhaven Preorders

    Strixhaven is just around the corner! As we do with most new set releases, we're going to offer cards up for preorder.

    While the official release date of this product is April 23rd, supply issues are still prevalent with new Wizards products and we are pushing our expected shipping date. Currently we have the preorder delivery date set to May 4th.

    That being said, as soon as we receive our product, we'll begin shipping immediately.


    Easter Holidays 2021 Shipping Changes

    During the Easter break, MTG MATE will be closing for a brief period.

    Any orders that are placed before 11:59pm, Wednesday 31st March, will be shipped on the next business day. Orders placed after then will be shipped on Wednesday 7th, April when we're back and operating at full capacity.

    Buylist orders will also be subject to the above changes.


    Shipping delays due to emergency shutdown in Greater Brisbane

    Greater Brisbane is about to enter a 72 hour lockdown, starting 6pm tonight.

    As a result, we will be suspending shipping immediately and will resume Tuesday, January 12th when mandatory lockdown ends.


    Shipping during 2020 Holiday Season

    2020 is almost behind us, and it's safe to say that everyone could use a bit of a holiday. With that in mind, MTG MATE will be closing for a brief period over the break.

    Orders placed on or before December 22nd will get mailed out before we escape for the year.
    Any orders placed after this date will be mailed out by Monday, January 4th when we're back and operating at full capacity.

    Buylist orders will also be subject to the above changes.

    If you do want to place an order during our shutdown period (Dec 23rd - Jan 3rd), use the coupon code "XMAS2020" to get 5% off cards on your orders placed before January 4th.

    From the team at MTG MATE,
    Enjoy the holidays, stay safe, and make the most of the last little bit of 2020.


    Potential delays with Double Masters Preorders

    Double Masters is almost upon us! As we do with most new set releases, we're going to offer cards up for preorder.

    Due to COVID-19, there is a potential that this product will also be delayed, similar to Jumpstart. With current estimates, we anticipate still being able to have the set ready to ship out on the Monday 10th August, just after the offical release date.

    There is a potential that this product is delayed past this date. Rest assured, that the moment we receive the product, we'll be working tirelessly to get it as quickly as we can into your hands.

    We appreciate your understanding as we deal with these challenges and will endeavour to keep everyone in the loop should future delays arise.


    Express Post delays due to COVID-19

    Express Post is still available however Australia Post has suspended their Express Post guarantee. You can read the Australia Post announcement here.

    MTG MATE will still be ensuring that packages go out daily, but please be aware that your Express Post deliveries might take a little bit longer than the typical next day delivery.


    Shipping delays due to COVID-19

    With a massive upswing in online shopping across all industries, Australia Post has been experiencing delays as they attempt to deal with the volume. Australia Post has information on how the network is affected here.

    While MTG MATE is still processing and shipping out orders daily, we are no longer submitting packages via an Australia Post outlet.

    As a result, it might take a few days for tracking numbers to report any valid tracking information. Rest assured, we have shipped your package, it just hasn't appeared Australia Post's system yet.

    Over the last few weeks, we've made the following observations:

    • Some registered packages have taken 10 business days or more to arrive. Ordinarily we would expect them to arrive within 4-5 days for most areas.
    • Registered packages are receiving fewer tracking updates. In many cases, the first tracking update is from the destination post office.
    • Express Post appears to be largely unaffected with respect to delivery times and tracking updates.

    We recommend that customers wishing to receive their package in a timely fashion choose the express post option.

    We'll still offer registered post as an option, but just wanted everyone to be aware of the above.

    If it has been 10 business days since you placed your order, and you have still not received a tracking update, please reach out and we'll gladly launch an enquiry with Australia Post.


    Buylist processing delays in light of COVID-19

    In response to COVID-19, MTG MATE will be making some temporary changes to buylist processing:

    • Mail collection will change from daily to weekly
    • All buylist orders will be held for 72 hours before being processed

    We will still endeavour to process buylists as quickly as possible under these new constraints.

    We appreciate your understanding during these uncertain times.