Returns, Refunds and Exchanges


In accordance with Australian Consumer law, we don't offer returns, refunds and exchanges, for change-of-mind.


If you believe an item you have received is faulty, or not as advertised, a refund can be issued.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
To start the return process, please contact us at support@mtgmate.com.au with a description of the issue with the goods in question.
We will give you further instructions on how to complete the return.


Refunds (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mtgmate.com.au.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mtgmate.com.au and send your item to: PO BOX 26, Lutwyche, QLD, 4030, Australia.


Shipping
To return your product, you should mail your product to: PO BOX 26, Lutwyche, QLD, 4030, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.